What's the difference between natural and organic?
A natural ingredient is considered to be anything that’s a plant, mineral or animal by-product.
An organic ingredient is made of plant derived ingredients along with some other naturally occurring ingredients. These ingredients are grown without the use of pesticides, herbicides, synthetic fertilizers, GMO and so on and often come with an Organic certification.
Why do we use glass jars?
Glass is 100% recyclable and when recycled, can be made into new glass products. It is nonporous and impermeable so there are no interactions between the glass and the product, ensuring that the product keep their strength and aroma.
So when you are finished with your jar, please recycle it because it can go from the recycling bin to a store shelf in as little as 30 days.
Do the products ever expire?
Yes, because we do not use chemical preservatives but use natural preservatives such as tocopherol and essential oils, they would typically expire after 12 months. Always use care to not allow water to get into the container. Do not take the jar into the shower. Instead, use a clean spoon to scoop one serving at a time into a paper or plastic cup. Our products also do not contain parabens, phthalates, sulfates, silicones.
Our products are fresh, made to order so you can be assured to get the best out of each product.
How long will it take my order to ship?
Each product is made to order. Depending on the size of your order, it will be ready to ship, typically in 2-3 days. Please understand that once we release your package to USPS, it is out of our hands as to how long they take to deliver.
Do you offer wholesale?
We do offer wholesale which requires an application form that needs to be filled out and approved. Once accepted into wholesale, there will be a special password to log in so you can place all orders.
My product seems separated, what do I do?
Since our products are natural, separation is normal. A simple shake (bubble bath) or stir is all that is needed. Be sure to use clean spoon to stir.
What is your return policy?
Each product is made to order. Due to the nature of our all natural products and for safety and hygiene reasons, products cannot be restocked or resold so we do not accept returns. Please contact us at contact@spathymeshop if you have any problems with your order.
I have an idea for a product, how can I tell you about it?
We would love to hear about it! Simply contact us at firstname.lastname@example.org
Can I buy Spa Thyme products in my city?
Please look at our store locator for retailers that sell locally in your area.
I have an idea for a collaboration, who should I reach out to?
We love to work with like-minded companies! Please share your ideas with us at email@example.com
HAVE A QUESTION NOT LISTED HERE? SHOOT US AN EMAIL AT CONTACT@SPATHYMESHOP.COM